Terms and Conditions

General Terms and Conditions when book a rental car with Bali Car Hire.

  1. A valid Driver’s License from your home country (place of residence) is accepted, but if you don’t have international license you may pay a fine (around USD 20) if police stop you.
  2. Minimum age of renter to rent a car from Bali Car Hire must be between the ages of 18 to 70.
  3. Minimum rental is 2 days all-year-round. Rental rate is inclusive of full coverage insurance for the rental car including any damage, loss of the car or any part of it. Full insurance coverage is subject to own risk excess Rp 800.000 (around USD 55) per occurrence. If not insured, any damage or loss of the car or any part of it, will be a customer’s own risk responsibility.
  4. Self-driving rental rates are for 24 hours per day. Any late returns may result in extra hiring costs at daily rates. If the renter wish to extend the use of the car, then let us know by a simple phone call, WhatsApp or email as soon as you are aware, not less than 24 hours before the expiry date and time, otherwise the car may be pre-booked by another party. If the renter does not inform the rental company for more than 48 hours after expiry date and time, the rental company has the right to report it to the authority/police and stated that the rented vehicle has been lost. All the actions and consequences taken is fully responsibility of the renter.
  5. Occasionally due to unforeseen circumstances a chosen car model booked is not available. In this case we may be able to offer you a similar model or upgrade your chosen car.
  6. The renter must sign the Contract Agreement before using the rental car.
  7. The renter will be fully responsible for any damage, loss of the car or any part of it, if the vehicle is not driven on the right road surfaces (e.g. used for beach activities, courts, heavy mud off-road, etc.). These activities are deemed illegal in Indonesia and strict penalties will be applied.
  8. The renter will be fully responsible to any consequences caused by actions of letting or giving the car to be driven by a person other than the renter which is stated in the contract agreement.
  9. It is not permitted to drive the rental car beyond of Bali Main Island without approval of the rental company.
  10. All rental rates are quoted in IDR, USD, AUD and EUR. Cash payments in SGD, GBP and MYR currency are also accepted. Payment by credit card (Visa and MasterCard) are accepted and processed in IDR by law, our staff will have credit card terminal on pick up.
  11. Bali Car Hire requires one-day rental fee or at least equivalent to USD 25 (whichever greater) to confirm a booking. Payment link to confirm a booking will be sent to you once our reservation confirm availability and total price of your rental car. Remaining/balance payment payable when pick up the car in cash. If final/balance payment by credit card (Visa or MasterCard) preferred, let us know to have card terminal available on the spot.
  12. Bali Car Hire prices outlined on this website are subject to change without prior notice. When a booking has been made, these costs are final.
  13. Deposit payments received are Non-Refundable, but in the event of a cancellation your booking can be used for an agreed alternative date or transferred to another person, if the specific model booked is available. No refund for on going rental contract or early returning the rental car!
  14. A self-drive service, fuel costs are the renter’s responsibility. Renter must ONLY use Dexlite/Pertamina Dex fuel for Chevrolet Captiva (diesel engine) and Pertamax fuel in all of our other cars (gasoline engine). Renter must ONLY fill-up fuel at any authorized fuel stations (PERTAMINA / SPBU). A car rental that include driver service, fuel costs are included.
  15. All cars were filled up at least 1/2 tank of fuel on delivery and should be returned with at least the same fuel level. In terms the fuel meter is lower upon return, renter must pay the differences in cash at the time of returning the car.
  16. If renter found the car a flat or punctured tire during the rental, the renter may have this replaced or repaired at any car tires repair shop.
  17. The rental agreement does NOT include extreme tire wear or damage, or battery replacement due to negligence from leaving the ignition, electrical lights or headlights on. Replacement and all associated costs will be the renter responsibility.
  18. Bali Car Hire is not liable for failure to perform our obligations within our hire agreements caused by issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.
  19. Bali Car Hire is not liable for any illegal conduct by the renter against the law of the Republic of Indonesia.
  20. CAR PICK UP/DELIVERY, COLLECTION/DROP-OFF AND REGISTRATION
    • Free pick up/delivery and collection/drop-off service available at the following area; Bali’s International Airport, Kuta, Legian, Seminyak, Kerobokan, Canggu, Tanah Lot, Jimbaran, Uluwatu, Nusadua, Sanur, Benoa Port, Denpasar and Central Ubud.
    • Pick up/delivery and collection/drop-off service at the following areas will be at extra charged:
      • Middle Bali – Gianyar, outskirt of central Ubud Rp 250.000. Bedugul, Munduk and surrounding area Rp 400.000
      • East Bali – Padangbai port and surrounding area: Rp 350.000
      • Tulamben, Amed and surrounding area: Rp 550.000
      • North Bali – Singaraja, Gerokgak, Lovina and surrounding area: Rp 500.000
      • West Bali – Balian beach and surrounding area: 250.000. Medewi beach and surrounding area: Rp 400.000 Gilimanuk port: Rp 700.000
    • Car pick up registration: Renter’s document identities such as Passport, Driving License is required in which scan/photo will be taken on the spot along with renter’s full photo with its rental car photo-shoot when rental car picked-up/delivered.
  21. CAR RENTAL INSURANCE AND ACCIDENT PROCEDURES IN INDONESIA
    • It is very important to note that in Indonesia, if you are a foreigner and are involved in an incident regardless of fault, you probably be considered at fault. Your car rental insurance cover up to Rp 10.000.000 per occurrence including third party liability with own risk excess Rp 800.000 (around USD 55).
    • In the unfortunate case of an accident, theft, or any incident, please notify our staff immediately within working hours on the numbers given within your rental contract/agreement or website, please do not defer to the next day. We will attend to this incident, so we may potentially help or advise you with a police report if necessary.
    • If an accident occurs and after which our cars deemed to be un-roadworthy etc. and it is found that the renter/driver was negligent, under the influence alcohol or drugs, under aged, not in possession of a valid driving license or the person was not the nominated driver(s), the rental contract is immediately terminated without refund and all repairs, replacement and all associated costs will be the renter responsibility.
    • Please also note: All cars are delivered along with the ‘STNK’ registration and tax papers within the car. These documents are the legal documents required by the Indonesian traffic law and are always to be kept in the car just in case of having to be showed to the police. Please keep this document safe as losing these documents will incur a replacement fee of Rp 200.000 which will be the responsibility of the renter.
    • Car key and remote control: If the renter losing of these will incur a replacement fee of Rp 350.000 (car key) and Rp 500.000 (car key with remote control).
  22. Bali Car Hire is not liable to refund any losses caused by travel related issues including but not limited to cancelled or delayed flights, late arrivals etc. Bali Car Hire is also not responsible to any loss of belonging after the car has returned. In this instance, you may take up these types of issues with your own travel agent or insurer.
  23. Other terms & conditions which not stated on this terms and conditions can be seen on rental car contract agreement.
  24. The rental company has the right to update or modify the content of this terms and conditions at any time without prior notice.
  25. The rental company has the right to update, alter or modify the content of this website including prices, availability, discounts and other related content at any time without prior notice.

***End of Terms & Conditions***
Last updated February 28th, 2023