Frequently Asked Questions

We made it simple and included all rental costs, so no surprises here.
Self-drive service included in your total:

1. Car Insurance*
2. Unlimited mileage
3. Roadside assistance
4. Delivery & collection service (please refer to Terms & Conditions), see point 20.
5. Tax & fees

*subject to own risk excess Rp 800.000 if incident occurred (insurance claim)

Please complete the booking form with details including car options, start/end dates and submit it. Our reservation staff will send you the total price along with inclusions for you to be reviewed and approved. Price quoted when making reservation is final and there are no additional costs.

A down payment of 1 (one) day's rental fee or a minimum of US$25 (whichever is greater) is required upon booking. Payment link is available upon request. Payment of the remaining rental balance, we accept cash or debit card, credit card (Visa and MasterCard) upon pick up of your car. Accepted currencies:

1. American dollars (USD)
2. Australian dollars (AUD)
3. Euros (EUR)
4. Great British Pound (GBP)
5. Indonesian rupiah (IDR)

Accepted currencies subject to current exchange rate:

1. Malaysian Ringgit (MYR)
2. Singapore dollars (SGD)

When paying by debit or credit card (Visa and MasterCard), it will be processed in IDR by law, current exchange rate applied.

Ngurah Rai International Airport You can pick up your car as soon as you arrive at the airport (International & Domestic terminal pick-up area). To meet our representative staff, when passing the arrival exit gate (after immigration clearance), simply look for a holding sign showing your name. International terminal arrivals, see photo and map, Domestic terminal arrivals, see photo and map. When met our representative staff, they will immediately assist you to the car parking area to hand over your car process. Hotels, Villas or Holiday Homes Your accommodation name, address, contact and map link required. Our shop BALI CAR HIRE shop address, follow directions on the map. Based on reservation, open 7 days a week 9am - 6pm or as agreed.

1. We will track your arrival flight and deliver the car on time, even if the flight is delayed.
2. To meet our representative staff, when passing the arrival exit gate (after immigration clearance), simply look for a holding sign showing your name.
3. When met our representative staff, they will immediately assist you to the car parking area to hand over your car process.

Ngurah Rai International Airport Airport International departures terminal drop-off-area, see photo & map, Airport Domestic departures terminal drop-off-area, see photo & map. Our representative staff will be there to collect the car on the time agree. Hotels, Villas or Homes Address, contact and map link required. Our shop BALI CAR HIRE shop address, follow directions on the map. Based on reservation, open 7 days a week 9am - 6pm or as agreed.

1. Dexlite/Pertamina Dex fuel for Chevrolet Captiva (diesel engine).
2. Pertamax fuel for other cars (gasoline engine). Renter must ONLY fill-up fuel at any authorized fuel stations (PERTAMINA/SPBU).

Note: If you rent a car that include driver service, fuel costs are included.

Absolutely, Yes and simply just let us know return location address, map link may required. To see whether your return location is free of charge or there is a fee applied, please refer to our Terms & Conditions, see point 20.